What is the Xsolla charge on my credit card?
A game. Xsolla takes payments for games and game services, so an Xsolla line is an in-game purchase, a game subscription renewing, or a card being verified when someone added it to a game account.
That is Xsolla's own. It can name the purchase behind the charge, which nothing outside your account can do from the descriptor alone.
- Appears as
XSOLLA- Reviewed
- October 4, 2026
- Dispute window
- 60 days
Why you might not recognise it
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Someone in the house bought something in a game
This is the usual answer and the one checked last. Xsolla bills for games rather than selling anything itself, so the name of the game is not in the descriptor. A card saved to a console, a phone or a launcher can be used without the card being touched.
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A small odd amount is a verification code, not a purchase
Roblox documents this and it is the single most alarming looking Xsolla charge. A charge of an odd amount between about twenty and ninety cents is a card check: the amount itself is the code the person has to type back in. It is credited back within one to ten working days whether or not the purchase goes through.
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A subscription renewing
Game services bill monthly or yearly on the date they started, which is rarely a date anyone remembers. It will be the same amount as last time.
When it is worth treating as suspicious
Nobody with access to the card plays anything, and there is no game account with your card saved to it. Xsolla bills for games, so an Xsolla charge with no game behind it is worth treating as a card that has got out, rather than something Xsolla did.
An unfamiliar name on a statement is almost never fraud, and the order to work in is cheapest first: check the date and the amount against what you did, ask anyone else with a card on the account, use the lookup above, and call the number on the back of the card last. That last step is the one that resolves it; the others exist to save you the call.
If it is not yours
A charge you did not make is a billing error under Regulation Z, 12 CFR 1026.13. The deadline is 60 days, and it runs from the statement, not from the charge. Your notice has to reach the issuer no later than 60 days after it sent the first statement showing it, so one you spot late on an old statement can already be past it.
Once disputed, the issuer must acknowledge in writing within 30 days and resolve within two billing cycles and in no case later than 90 days. You do not have to pay the disputed amount meanwhile and they may not report it as delinquent. Put it in writing to the address the issuer gives for billing errors, which is usually not the address you send payments to.
What this page does not do
- Name the specific purchase. Only Xsolla's lookup or your issuer can
- Tell you Xsolla did anything wrong. They process the payment; the thing you bought came from somewhere else
- Cover debit cards, which have shorter protections under a different rule
- Cover anything outside the United States
What this descriptor means is read at Xsolla Help Center , and at Roblox Support, Xsolla verification charges. The deadlines are read at 12 CFR 1026.13. Information, not legal advice.